Finding a quality, affordable contact center partner can be hard.
Offshore providers come with an array of problems, like language barriers, vast time zone differences, deficient quality, and much more. Domestic providers may offer the quality you’re looking for, but at what cost? In-house call centers are expensive to scale and hard to maintain.
It doesn’t have to be that way.
At Transparent BPO, we give you the best of both: onshore quality at nearshore prices.
We call it The Transparent Difference — a promise we deliver on every day.
Complete the form to schedule a call with one of our trusted advisors and learn the difference onshore quality at nearshore prices can make in your business.
We make outsourcing easy.
SCHEDULE A CALL
Talk to one of our expert call center advisors. In one quick call, you’ll get the helpful answers and insights you need to decide if nearshore outsourcing is right for your business.
Here are three reasons that make Transparent BPO your ideal call center partner
Your business is unique. Your contact center should be, too. That’s why we design customized solutions for each and every business we work with to ensure it’s the right fit for your brand.
We have the management experience (100 years of it, in fact) of a large company. However, we operate with the nimble, open approach of a small company, giving you the best of both worlds.
Transparent is more than just our name. Our open model lets you see exactly how your contact center is working at all times. If there’s a problem, you’re the first to know.
What it means to be transparent
In this brief video, Transparent BPO Founder and CEO Scott Newman
talks about what transparency means as it relates to our clients and employees.
Transparency is one of our four core values. It means we will be open, honest, and ethical in everything we do.
We seek to create long-lasting partnerships through straightforward business practices.
Read what our customers have to say about the difference transparency made in their business
I have had a very good experience with TBPO. We needed a cost-effective, quality call center solution to quickly handle customer service for about 150,000 diabetic patients. Not only did TBPO stand up a solution in our required time period, we found the call quality to be very high. Transparent BPO is the be a perfect partner for us. ~ Healthcare Company Vice President
It is important that our customer service representatives have little to no accent. Our primary demographic is 65 and older and very particular about where they are calling. Two other call centers I looked at — one in the Philippines and one in Jamaica — were less expensive, but I didn’t sense that the same degree of dedication existed there as with Transparent. I had a level of comfort that I didn’t feel with the other two.~ Retail Company Director, Customer Service
Our organization has worked with Transparent BPO (TBPO) and their Belize call center for over four years and they have been a very supportive partner throughout this time. The Belize center provides a very high level of service to both us and the customers that they generate. TBPO has helped us develop this as a significant and cost-effective marketing channel. ~ Energy Company President